F.A.Q.


WHAT IS THE DIFFERENCE BETWEEN FLAT OFFSET, THERMOGRAPHY & LETTERPRESS?

Flat offset is a printing technique in which the inked image is transferred (or "offset") from a plate to a rubber blanket, then onto the printing surface. Basically the print is from one solid color of ink and leaves a lovely, flat print on your paper. This is much higher quality than printing on your home computer, which is called digital and we don’t do that. The inks show as a really nice matte finish.

Thermography is a printing method where ink is applied to paper and then a heat is applied in a way which causes the ink to create a raised dimension. It's a little bit glossy and when you run your finger over the page, you can feel the raised texture. This is a a great option if you don’t want to pay for letterpress, but you want a little more “oomph” than flat offset.

Letterpress is a printing method where a metal (or plastic) plate is inked up and paper is pressed down into the plate to create a printed indentation in the paper surface. This gives letterpress it's characteristic "deep" imprint and is so deliciously beautifully, your guests might want to eat your invitation. 


HOW MANY INVITATIONS SHOULD I ORDER?

There are a few things to consider when determining how many invitations to order. The main one being you do not need as many invitations as you have guests. Often times one invitation covers a household of at least two, if not an entire family. Be sure to make a list of your actual head count along with a separate list to determine your invitation count. 
If you don't have your invitation count down to exact numbers, we advise that you use the 60% rule and your invitation count will be 60% of your guest count. You can read more about this topic here.


How do I submit the wording for my CoLLECTION ORDER?

We use Basecamp, a project management program to process all information gathered to create your final Collection elements before we send them to print. Once you have purchased your Collection items, you will received a confirmation email for your order. Within 48 hours, you will receive an email requesting you to join your new Basecamp module. We use Basecamp to process all your verbiage and share and confirm your digital proofs to be sure that you're happy with how everything looks and reads.
We understand that family dynamics, traditions, cultures and events vary greatly, so we are happy to work with you to find the proper wording for any and all circumstances.


How do I SEND MY addresses for invitations or save the dates?

Calligraphy (hand-written) and digital addressing (addressing that is printed from a computer and not written by hand) is made available on our "notions + add-ons" page. Please add these services to your cart and we will follow up your order with instructions to send an accurate and complete list of addresses.


How does the proofing process work?

Everything we do is "proof until perfect". We'll work with you until you get exactly what you love, no exceptions. Below is an overview of the design process:

1. CAPTURE YOUR PREFERENCES/INFORMATION
Once you've completed your purchase, the Brown Linen team will follow-up with you to begin the design process via Basecamp, capture all specific information to be included on your paper goods, and confirm your preferred color and style options.

2. RECEIVE YOUR PROOF
Once we have received the completed verbiage to be included on your paper goods and your ink/calligraphy preferences, we will create your digital proof within 5-7 business days. Your proof will be emailed via our project management program, Basecamp for final approval. 

4. APPROVE YOUR PROOF
If your proof is accurate, we will outline the appropriate steps for you to approve the proof . We will make every effort to correct any changes you may request as quickly as possible and send it back to you until approved.  Once approved, your order will move into production.

5. CALLIGRAPHY
If you have included calligraphy addressing with your order, we will follow-up with you about the correct format and deadline to submit your address list. If the lists are not accurately formatted, we will request that you re-do them correctly. We will not be held responsible for delays caused from address lists being incomplete or submitted late.

6. WAIT FOR YOUR FINISHED PRODUCT
You should receive your items in the mail within 4-6 weeks from when your order is moved into production.  We will keep you updated on shipping and tracking information.

Your package will be delivered with each item protected and wrapped. Any add-ons will be included in a separate wrapping as well.
We will include one or two samples for you to know how to package each invitation.

We offer assembly and shipping services if you wish for our team to put your purchases together for you. Please email us at hello@abanybauer.com to inquire about these and other services.


How does your pricing work?

Product prices represent the full retail price in USD and do not include postage, shipping or applicable taxes.


What payment methods can I use to make a purchase?

We accept Visa, MasterCard, American Express and Discover.


Can I use more than one form of payment?

We are not able to accept multiple forms of payment through our site at this time. To use more than one form of payment, please contact us at hello@abanybauer.com.


Is it safe to use my card on the site?

To help ensure that your shopping experience is safe and secure, Brown Linen Design uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

When will I receive my purchase?

NON-COLLECTION ITEMS (ie. prints, etc):
We ship every Tuesday and Thursday, unless otherwise noted.

COLLECTION ITEMS:
Collection items typically ship 3-4 weeks after the digital proof has been approved and the order has moved into production
For orders that include calligraphy addressing, items will typically ship 5-6 weeks after the order has moved into production.


Will I receive the same product I see in the photo?

Due to the nature of letterpress printing, this being a handmade process and that natural materials are being used, slight variations may be seen from print-to-print, and order-to-order. Brown Linen Design assures the quality of our work and checks each piece before it is shipped to the client. 

We have made every effort to accurately display the colors of our products on our site, yet we cannot guarantee that your display will match them with 100% accuracy.


How much will postage cost for my invitations or save the dates?

Postage varies from item to item. Many of the products can be sent with a standard stamp, while others require additional postage.  We strongly urge you to check with your local post office prior to purchasing your postage. In the case that you need to purchase postage prior to receiving your invitations, please email us at hello@abanybauer.com and we will make every effort to assist you in providing this information.

When you place an item in your cart, we have made efforts to confirm the cost of postage for that item. This is not guaranteed, and we encourage you to check with your local post office to confirm the accurate price. 

STUFFING, SEALING & POSTAGE SERVICE*
Stuffing, sealing and postage application to the outer envelope is not included. Here are the fees for this assembly service:
$1.50 per envelope with one postage stamp
$0.25 per each additional postage stamp

POSTAGE MANAGEMENT FEES
$75 - to determine the cost of postage per envelope, source, purchase postage stamps and hand-cancel outer envelopes**
$25 - deliver all addressed, assembled, stamped invitations to a U.S. Post Office Location***

*Cost of postage not included in the above fees and will be an additional charge billed to the client.
**Amount of postage required is dependent on a number of factors (weight, size, etc.) as set by USPS.
***Once all items are delivered to the USPS location, Brown Linen Design relinquishes all responsibilities and renders the aforementioned services complete. Brown Linen Design is not responsible for any damages by USPS while items are delivered to their final destination.

The above services will be billed separately.  Payment in full is required prior to items being shipped.


Can I order samples?

Yes, we offer a sample pack of our collection suites free of charge and a sample pack of our ribbon. You can place an order for those samples here.  Cost of shipping will apply.


Do you SHIP internationally?

Yes, we love working with clients all over the globe. You will have a variety of shipping options to choose from at check out. 


Can I speak to someone DIRECTLY?

Yes, of course! Please contact us via hello@brownlinendesign.com to address your concerns and request a consult appointment. Please be patient with us as we are a small team wearing lots of hats - but we make every effort to respond to all emails within 48 hours.


I don’t see the exact item that I want. What can I do?

Please contact us! We’d love to talk with you about our custom design options! Please contact us here.


Do you rush orders?

Yes, we do provide rush orders. Please contact us for further information on rush time frames and fees.